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One of the largest friction points in business is the handoff ...

The definition of customer experience is any contact a customer and an or...

As consumers continually change ...

The definition of customer experience is any contact a customer and an or...

As consumers continually change ...

One of the largest friction points in business is the handoff ...

The definition of customer experience is any contact a customer and an or...

As consumers continually change ...

Chances are a conference you planned on attending this year looked a little different in light of COVID-19. Some organizations canceled their events entirely to keep attendees safe. Other businesses pivoted. They took their events online, supercharging a trend of completely virtual or remote conferences.

Despite the months marketers had spent planning out brand campaigns and different advertising approaches for 2020, unfortunately, the Coronavirus has changed everything. This has resulted in companies needing to quickly react to create new ideas and build new strategies to meet consumers’ new habits.

Along with these changes, industries that were once flourishing have been hit hard while new, emerging sectors have seen their success skyrocket. Specifically, the food and grocery i...